Contact History by Date/User

Overview

This report provides a quick summary table of all the contacts with a user. The results can be filtered by date, agent and outcome. 

Before You Begin

Log into PRM Admin with commTask Level 1 rights or greater.

How to Generate and View Contact History by date/User

1. Navigate to Communication > Reports.
2. Select Contact History by date/User from the Communications report list.
   
   
3. Select the desired input parameters and click Go.