Find and Remove Duplicate Email Addresses

Overview

When creating new users, Zift PRM will alert you if the email associated with the new user is identical to the email address associated with another account. These conflicts may occur for many reasons including duplicate registration, mis-typed addresses, and so on. Each conflict should be investigated and the underlying cause addressed.  

In a small number of cases, it may be that the same email address has been reassigned to a new user and the preexisting user is no longer associated with that address. If you have eliminated all other causes, use the procedure below to disassociate the email address with the previous user.

Before You Begin

Log into PRM Admin with userTask Level 3 rights.

How to Find and Remove Duplicate Email Addresses

1. Click Advanced next to the Search option in the top right of the Zift PRM window.
2. Enter the duplicate email address in the Email field.
3. Select Show records that have been flagged for deletion.
4. Click User Partner Dashboard View to obtain the user's PersonID.
   
   
5. Modify the email address, for instance by adding _invalid after the username.  Zift PRM will see this as a different email address (which will resolve the conflict) but will allow you to preserve an easy reference to content. This can be useful in the future, for example if trying to match records to off-line records including emails or paper trails.
6. Click Save.
7. Return to the new user record and complete it normally.