Customer Support Status

Customer Support Status Dashboard

What it Delivers: A snapshot of your Zift Technical Support tickets.

Why You Care: At a glance, you can see how your tickets are processing to resolution.

Designed For: Channel Sales, Channel Marketing & Channel Operations Managers

The Trend Dates default to the last 7 days. You can change the date range under Filters.

Ticket Count - This report displays the number of tickets created.
Created (last 7 days) - This shows the number of tickets created in the last seven days.
With Customer (pending) - This is the number of tickets that are awaiting customer response.
Solved (last 7 days) - This is the number of solved and closed tickets.
Ticket Stages - This bar graph shows the number of tickets in each of four stages and the number of tickets in each severity level. The four stages are Customer, L2, Dev, and Staging. The severity levels are High, Normal, and Low.
Ticket List - The ticket list provides you with detail for each ticket currently with Zift Technical Support. The list includes the following: Created Date, Ticket ID, Status, Days in Status, Customer Priority, Severity, Updated, L2 Stage, DEV Status, Subject, Last Comment, Replies and Reopens.